FAQ Billing, Returns & Refunds
If attending virtually, the Manual for the program will be sent in advance of the program. Seminar refunds (less the full retail price of the Manual, sales tax and shipping) are available for cancellations received by Castle Publications, LLC. seven or more days before the day of the program. Registrants who cancel their registrations less than seven business days before the program date are responsible for the entire seminar and Manual prices.
Whether paid via credit card or check, your online enrollment is processed immediately. A confirmation email is sent to the email address provided for the registration. During a normal business week, seminar invoices are typically processed and emailed within 24 hours of the registration received. Enrollments placed on the weekend or a holiday will typically be invoiced the next business day. In the event that there are questions about your enrollment or anticipated delays in invoice processing, you will be notified via email or phone.
During a normal business week, book orders are typically processed and shipped within 24 hours of the order received. Orders placed on the weekend or a holiday will typically be filled the next business day. In the event that there are questions about your order or anticipated delays in processing, you will be notified via email or phone.
You may contact us via phone, email, mail or through our website on the Contact page.
Castle Publications, LLC
350 South Grand Avenue, 40th Floor
Los Angeles, CA 90071
Phone: (213) 455-7617
Fax: (213) 443-2921
If you’re not satisfied with your purchase, you may return it for a refund.
We will issue a full refund (less shipping charges) to your original form of payment for items returned within 14 days. Items must be returned in their original condition. You may return your publications to the address listed below:
Castle Publications, LLC
350 South Grand Avenue, 40th Floor
Los Angeles, California 90071
Payments can be made via credit card (Visa, MasterCard, American Express, or Discover) or via check to our corporate offices below.
Castle Publications, LLC
350 South Grand Avenue, 40th Floor
Los Angeles, CA 90071
For any issues regarding claims or missing/damaged goods, please contact us via phone, email, mail or through our website on the Contact page.
Castle Publications, LLC
350 South Grand Avenue, 40th Floor
Los Angeles, CA 90071
Phone: (213) 455-7617
Fax: (213) 443-2921
Upon receipt of the returned item or cancellation of the seminar, refunds will be processed in the same form of payment as originally remitted. Please allow 10-14 business days for refunds processed via check.
