FAQ Billing, Returns & Refunds

You may contact us via phone, email, mail or through our website on the Contact page.

Castle Publications, Ltd.
333 South Hope Street, 43rd Street
Los Angeles, CA 90071

Phone: (213) 455-7617
Fax: (213) 443-2921

info@castlepublications.com

Whether paid via credit card or check, your online enrollment is processed immediately. A confirmation email is sent to the email address provided for the registration. During a normal business week, seminar invoices are typically processed and emailed within 24 hours of the registration received. Enrollments placed on the weekend or a holiday will typically be invoiced the next business day. In the event that there are questions about your enrollment or anticipated delays in invoice processing, you will be notified via email or phone.

Full refunds are available for cancellations received 15 or more days before the first day of the program. Registrations cancelled eight to 14 days before the program are subject to a $50 per person service charge for each program. Registrants who cancel their registrations less than eight days before the program date are responsible for the entire fees. A substitute registrant may be named at any time prior to the start of the session.

During a normal business week, book orders are typically processed and shipped within 24 hours of the order received. Orders placed on the weekend or a holiday will typically be filled the next business day. In the event that there are questions about your order or anticipated delays in processing, you will be notified via email or phone.

If you’re not satisfied with your purchase, you may return it for a refund.

We will issue a full refund (less shipping charges) to your original form of payment for items returned within 14 days. Items must be returned in their original condition. You may return your publications to the address listed below:

Castle Publications, Ltd.
333 South Hope Street, 43rd Floor
Los Angeles, California 90071

Payments can be made via credit card (Visa, MasterCard, American Express, or Discover) or via check to our corporate offices below.

Castle Publications, Ltd.
333 South Hope Street, 43rd Floor
Los Angeles, CA 90071

For any issues regarding claims or missing/damaged goods, please contact us via phone, email, mail or through our website on the Contact page.

Castle Publications, Ltd.
333 South Hope Street, 43rd Street
Los Angeles, CA 90071

Phone: (213) 455-7617
Fax: (213) 443-2921

info@castlepublications.com

Upon receipt of the returned item or cancellation of the seminar, refunds will be processed in the same form of payment as originally remitted. Please allow 10-14 business days for refunds processed via check.