FAQ Orders & Account Maintenance

We are working towards a new system which will allow for standing orders. To ensure that you are up-to-date on our most recent editions, please make sure you are subscribed to our mailing list.

The ALERT newsletter is sold by volume. Each volume commences in July and continues bi-monthly through the following May. Regardless of when you subscribe, you will receive all issues within the current volume period. All renewals will be processed for the next volume commencing in July for the following year.

Yes. Please indicate on your order form or renewal form that you wish to be automatically billed for future volumes.

You may contact us via phone, email, mail or through our website on the Contact page.

Castle Publications, Ltd.
333 South Hope Street, 43rd Street
Los Angeles, CA 90071

Phone: (213) 455-7617
Fax: (213) 443-2921

info@castlepublications.com

For all support issues related to our electronic publications please contact our partner, XanEdu.

XanEdu Support
Phone: 1-888-212-3121
Email: support@xanedu.com

To learn more about our electronic publications, please click here.

Whether paid via credit card or check, your online enrollment is processed immediately. A confirmation email is sent to the email address provided for the registration. During a normal business week, seminar invoices are typically processed and emailed within 24 hours of the registration received. Enrollments placed on the weekend or a holiday will typically be invoiced the next business day. In the event that there are questions about your enrollment or anticipated delays in invoice processing, you will be notified via email or phone.

During a normal business week, book orders are typically processed and shipped within 24 hours of the order received. Orders placed on the weekend or a holiday will typically be filled the next business day. In the event that there are questions about your order or anticipated delays in processing, you will be notified via email or phone.