All of our electronic publications are sold on an individual edition basis. There are currently no updates included.
To learn more about our electronic publications, please click here.
What is your cancellation policy for seminars?
If attending virtually, the Manual for the program will be sent in advance of the program. Seminar refunds (less the full retail price of the Manual, sales tax and shipping) are available for cancellations received by Castle Publications, LLC. five or more days before the day of the program. Registrants who cancel their registrations less than five business days before the program date are responsible for the entire seminar and Manual prices.
I just enrolled an online for a seminar. How quickly will my registration be processed?
Whether paid via credit card or check, your online enrollment is processed immediately. A confirmation email is sent to the email address provided for the registration. During a normal business week, seminar invoices are typically processed and emailed within 24 hours of the registration received. Enrollments placed on the weekend or a holiday will typically be invoiced the next business day. In the event that there are questions about your enrollment or anticipated delays in invoice processing, you will be notified via email or phone.
I just placed an online order for a book purchase. How quickly will my order be processed?
During a normal business week, book orders are typically processed and shipped within 24 hours of the order received. Orders placed on the weekend or a holiday will typically be filled the next business day. In the event that there are questions about your order or anticipated delays in processing, you will be notified via email or phone.
How do I log in to my electronic publication?
Are the electronic publications available in pdf format?
No. The electronic publications have been converted to an ePub format. You can view our electronic publications two ways: using the Web Reader or the Castle eReader app. The Web Reader supports the following browsers: Chrome, Firefox, Safari, and Microsoft Edge.
To learn more about our electronic publications, please click here.
Do your electronic publications allow for editing, copying, or printing text?
Only two of our publications have editing, copying or printing capability: Our Sample Policies product and Book of Human Resources Forms.
These unique products include all the features of our other electronic publications plus a zip file containing all of the policies in Chapter 11 (i.e. Sample Policies) or the forms in the Book of Human Resources Forms publication. This allows for easy-customization of the policies or forms to add company data, edit or print the documentation in Microsoft Word.
To learn more about our electronic publications, please click here.
What browsers does the Web Reader support?
The Web Reader currently supports the following browsers: Chrome, Firefox, Safari, and Microsoft Edge.
To learn more about our electronic publications, please click here.
Can I have multiple users access the electronic publications?
All of our electronic publications are assigned to one user and one set of credentials. If you are interested in a multiple-user pricing, you may contact us via phone, email, or through our website on the Contact page.
Phone: (213) 455-7617
[email protected]
To learn more about our electronic publications, please click here.
Am I able to reassign my electronic publication to a different user?
For electronic publications that were assigned to accounts that have not been activated or were assigned in error, you may reassign the publication to another user. In that event, please contact us via email at [email protected] or through our website on the Contact page.
To learn more about our electronic publications, please click here.